dagostinohome.com

Terrible customer service and delivery issues.

When issues arise, the customer service is virtually non-existent, leaving you to endure the consequences. A full refund is denied, and interactions online feel condescending, as if you’re unworthy of quality service.
Let me explain.
My partner and I recently moved to a new location and purchased a mattress through a marketplace. The delivery was scheduled for two days after our move, allowing us to enjoy it after staying in a hotel for four nights.
However, the mattress never arrived. We were home all day and night, yet the delivery service claimed they attempted to deliver, which was untrue.
For two weeks, we tried to get our mattress delivered, and the delivery company failed to fulfill their promise. Being in our 60s, we resorted to using seat cushions and cardboard as a makeshift mattress, which was extremely uncomfortable. Each day, we were told the mattress would arrive, but it never did. Ultimately, the frustration led us to cancel the order and seek a refund, as advised by the retailer.
We requested a refund after purchasing a wonderful mattress elsewhere, but it hasn’t been processed yet. They informed us they would issue the refund six weeks post-delivery date, but kept 50 Euros of our money, citing their terms and conditions. This is unacceptable.
We are still fighting to recover the withheld amount. The delivery company they partnered with has a terrible reputation.
My advice is to steer clear of this seller; they show no regard for customer satisfaction and fail to grasp the importance of good service.
They let us down and took our money. I am profoundly disappointed.
What’s even more frustrating is their apparent lack of awareness regarding the trouble this has caused us, perhaps indicating a total disregard for their customers.

Date of experience: Jan 16, 2026