Completely dissatisfied. The parcel reached Sydney on December 12th. I received two confirmations stating 'in transit, parcel is on its way to you.' However, by December 19th, I called the support team, only to find out the parcel hadn't even left their warehouse. It wasn't delivered by Christmas despite having two weeks to do so after receiving the parcel. Additionally, their tracking claimed it was on its way when it clearly wasn't.
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