I purchased an off-plan property last year and was promised two complimentary visas, which were later revoked without any notification. When I reached out to the client relationship team for clarification, they ignored my calls and emails. After raising a service request and following up multiple times, I was told it was a management decision. As a foreign investor, I had to visit the office, but they showed no willingness to address the issue or provide a proper explanation for the revocation. The lack of communication and support is extremely frustrating.
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DAMAC Properties is a property development company, based in Dubai, in the United Arab Emirates.