We bought 2 greenhouses and everything was going well until they arrived. They came, the instructions were clear as mud and we had to bend bits of metal to follow them. Once the frame was up, messaged customer services to ask why it wasn’t as it should have been and they sent me different instructions which didn’t fit the parts we had! I was advised to submit a warranty claim, which was done and now over 1 month later I haven’t heard a peep. I’ve followed up several times to get an update and I’m getting radio silence. Such poor customer service and although the product isn’t bad, the inability to send what’s ordered or provide assistance when they have made the fault makes it impossible for me to ever recommend. Avoid!
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