I purchased a pergola from Dancover on July 6, 2025, and to this day I cannot fully assemble it due to missing parts. I have filed a complaint three times (CL276784557), yet I keep receiving incorrect parts instead of the necessary ones (B21 and B22).Communication with the company is practically non-existent – my messages are ignored, and the issue remains unresolved. The pergola has been sitting half-assembled in my yard for months instead of being used during the summer as intended.This situation shows a complete lack of professionalism and a dismissive attitude toward customers. Simply checking the package contents before shipping would have saved time and frustration. Unfortunately, instead of a solution, I faced total indifference.I do not recommend buying from Dancover – if any problem arises, you are left to deal with it on your own.
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