Bought a gazebo from there which leaned and then snapped, allowed them to send replacement parts rather than refund and the same thing happened. I have been back and forth with the claims team and it has resulted in them offering replacement parts only yet again. Deeply upset by this as when it snapped it nearly collapsed onto a family member and I am expected to continue to have faith in the product. Shocking customer service in complaint handling. £500 for nothing buy stress. UPDATE: The complaints team told me they could only offer replacement parts, again and again and again. When the product continues to snap and detach from the feet, its a rubbish product. Denied a refund and emails ignored hoping to push us out of our warranty period so they can wash their hands of it. Shocking company and shocking service. DO NOT BUY a gazebo from these people.
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