The website indicated that pre-orders would ship at the beginning of December for Christmas, with a refund option for delays. The tracking showed conflicting statuses. After a month, I inquired about my order and requested a refund, but they just thanked me for my patience and ignored my request. They eventually issued a full refund after two weeks and two emails, which earned them a star back. It's disappointing, as my daughter loves these toys. We try to support the developer, but their customer service and supply chain management need improvement.
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