danjoo.com

2.4
2.4 Based on 21 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Laura Fischer
Ignoring E-Mails, missing refund

I ordered a Bunch of SKZOO Plushies and a Shirt, for round about 200€.When my package first arrived, I saw very quickly that the SKZOO weren't originals.Concerning that I got them at a discount, I wasn't too mad, but still disappointed, because I was under the impression that they're orininals.Then I noticed, that 5 items were missing.It took a few attempts on my behalf to get a response from them.When they finally replied, they told me they would be shipping the missing items soon to me.But some of them were already sold out so we agreed that I would get a refund for the 2 sold out items.When my secind package arrived I got mad. 1. One Dwaekki was the wrong kind (I didn't care anymore so I was fine keeping it.2. I still hadn't gotten my refund. I wrote 3 E-Mails informing them and asking for my refund - no replies.Finally I had received a message, them telling me they had shipped the missing items.Duh no shit I know, but we agreed that I would get a refund for 2 items because they were sold out in the meantime.So I replied and told them that.Even wrote 3 more E-Mails because they wouldn't answer anymore.They haven't answered till this day.Funny thing, even Klarna wouldn't help, I filed a complaint over a month ago without getting any information. I gave them all the details on the missing items.Today I git an E-Mail basically telling me I'm screwed, because Danjoo lied and told them they had shipped the missing itemsnYes they did - but not completely and never got my refund.Don't order here if you value your money.

1
Date of experience: Aug 22, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More