Review Time
I strongly recommend not purchasing from this site. The plushie is not genuine merchandise and is of very low quality. Despite reaching out to the support team multiple times for a refund, I have not received any acknowledgment of my messages, let alone a refund.
Steer clear of this site. The plushie I received is not authentic merchandise and is of very poor quality. I have contacted the support team several times for a refund, but they have completely ignored my messages and have not issued a refund.
I made a purchase in July and received my items quickly. However, I ordered two items back in June that never arrived. After realizing this in October, I was informed that the items were stuck in transit. They promised a refund and a discount on a new order, but after I requested just the refund, they stopped responding. I even tried contacting them from another email, but it didn't go through. I lost about $66, which is a significant amount for me.
My item never arrived. Initially, it was the carrier's fault, but when I reached out to customer service, they promised to reship but never provided a tracking number. They ignored my follow-up emails, and even after reaching out through social media, I received no response. I'm really disappointed.
Initially, my first order of a plush arrived quickly and as expected, which made me happy. However, my second order took forever, and after reaching out, I encountered terrible customer service. My package was lost, and although they claimed they would resend it, I was directed to a scam number instead. Now I'm left trying to get my money back for something I never received, and they have stopped replying to my emails. I won't be shopping here again.
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