Really upsetting experience with this retailer. My daughter bought some items as a gift for friends with her pocket money and they never arrived. The postage charges say it includes insurance which gave me some comfort as they’re coming from abroad, but I have now reported this to them 5 times and still no refund. I would never use them again! I still don’t know if or when my presents will arrive so I was defrauded by nearly £50.
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