Unfortunately, this review isn't typical. I truly appreciate the products, the website layout, the quick turnaround, and the pricing; however, all of that is irrelevant if items do not arrive on time and in the promised condition! Multiple times, the company has completely overlooked included accessory parts like glass nails, glass domes, and dab utensils, which were all marked as 'INCLUDED' with the main product. These inexpensive accessories are crucial for using the main product correctly, making their absence inexcusable. Usually, I overlook these customer service and shipping issues, but this time was different as it was an important purchase.
I ordered a product labeled as a 'DAB RIG,' which stated that a quartz nail and dry flower accessory were included. To avoid issues, I ordered two weeks in advance for my family vacation in Florida. I also purchased a domeless titanium/quartz hybrid nail from the same shop to ensure I could use the DAB RIG, just in case they forgot the accessories like they often do. I never expected them to forget the included nail for the 'DAB RIG' and the extra nail I ordered. Now, the DAB RIG is unusable, resembling just a strange flower vase. To make matters worse, they included a DRY FLOWER GLASS BOWL attachment, but it wasn't packaged securely, leading to it arriving shattered. I ordered a DAB RIG, not a DRY FLOWER BONG, which they have clearly labeled. Now I'm left with a new glass DAB RIG and no nail to use while I have 5 grams of fresh Rosin during a three-week family vacation, and I'm only three days in. I would like all the information needed to return these unusable items immediately to get a full refund. I am no longer willing to give this company chances to improve, as they clearly do not prioritize shipping and packing. In my view, nothing else matters if the experience of receiving the purchased product isn't enjoyable or exciting. I hope they improve for future customers, but I will no longer be one of them.
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