Zero Stars – Danske Bank is UselessIf I could give zero stars, I would. I phoned Danske Bank because a company called VistaCreate had taken money from my 17-year-old daughter’s account. Let’s be clear: she’s under 18, legally a minor, and not even allowed to enter into binding financial contracts in the UK or Ireland. That means any agreement or recurring charge can be cancelled, no questions asked.I explained this to them, thinking they’d do the right thing and reverse the charge. Instead, I got the usual robotic nonsense: “We can’t help you, we won’t help you.” Really? A bank that’s supposed to protect customers just shrugs its shoulders when a minor is charged?Here’s the law in plain English:Under 18 = minor. A minor cannot legally consent to long-term financial obligations.Contracts with minors are voidable. That means they can be cancelled at any time.Banks have a duty of care to protect vulnerable customers, especially children.But Danske clearly prefers hiding behind policy instead of protecting families. Maybe they’re too busy raking in fees to care.So, parents — be warned. If your child is under 18 and falls victim to charges they shouldn’t even be liable for, don’t expect Danske Bank to back you up. They’ll tell you it’s your problem.Absolute disgrace.
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