This bank are holding up the sale of my property to buyers taking a mortgage out with them. Firstly they don’t operate like most UK mortgage companies which do everything on a fast, efficient online portal to solicitors. No, they do everything by snail mail. Mortgage offer took 10 days to come through when it could have been minutes! Now we have been waiting a further 2 weeks for a simple response, to proceed. They are being chased everyday for a response and cannot even give a timeframe! Unbelievably useless! I would NEVER recommend this company to anyone!
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