My experience with Dante Furniture was a mix of highs and lows. Initially, things went well—I reached out via email after noticing a change in the stock date, and the operations director responded promptly with an explanation. However, as the new stock date came and went, it changed again without any update from the company. I tried reaching out via email and phone but received no response.When I finally got through, the gentleman I spoke to was very helpful. I explained that the stock date had shifted multiple times—from January 15th to February 17th, then to February 28th. I was assured that the stock was arriving from the Far East and would be shipped as soon as it landed. Since DFS had stock available, I considered switching, at which point Dante Furniture offered me a loan sofa while I waited.Once the stock arrived, their website stated delivery within 2 to 7 days. Yet, I heard nothing. I called six times with no answer. When I finally got through, I was told my delivery was scheduled for Tuesday, the 11th. The day before (Monday the 10th), I had received no confirmation, leaving me unsure whether to take the day off work. I emailed, called, and left three voicemail messages—still no response.At around 3 PM, I left another message, this time mentioning that I would be leaving a negative review. Within 10 minutes, I received an automated email with tracking details—but no direct response, explanation, or apology. Just a system-generated tracking update sent at the last minute. Now, let’s see how the actual delivery goes.If all goes well it will be sure to return and update my review and increase to 3 stars. Communication is poor for such a large purchase. Update - changed to 3 stars, saved by the superb delivery men :) the sofa is fantastic
Claim your business profile now and gain access to all features and respond to customer reviews.
