I ordered a chair online which took longer than expected to arrive. While I accepted the delay due to the festive season, the real issues began when I initiated a return request. There was no communication until days later, despite my follow-ups. Initially, a customer service agent was polite and assured me the refund would be prioritized. However, subsequent interactions with other agents were unprofessional and rude. The refund was only processed after several calls. Even now, there are no updates on the status of my return. This lack of proactive communication and transparency is disappointing for a large retailer. Improvements are needed in refund timelines, customer support professionalism, and real-time status updates.
Claim your business profile now and gain access to all features and respond to customer reviews.
