daraz.lk

I ordered a watch worth LKR 13,267, but instead I received a C-type data cable worth around LKR 100.

I ordered a watch worth LKR 13,267, but instead I received a C-type data cable worth around LKR 100. This is completely unacceptable and very disappointing.
It is hard to believe this was a simple mistake. Before delivery, how many people are responsible for checking whether the correct item is being sent? There should be proper quality control to prevent this kind of situation.
If this happened to an elderly person or someone who does not know how to use technology properly, they may not even know how to make a complaint. This kind of incident makes customers lose trust.
I made a complaint by phone on 17th February 2026, and I was informed that someone would come to collect the wrong item. However, today is 22nd February, and no one has come to pick it up. The online system shows that pickup was attempted on 18th and 19th February, but no one actually came. This information is completely incorrect.
My wrong item is still with me, and the issue remains unresolved after 5 days.
I am extremely disappointed with this experience and expect an immediate solution. Based on this incident, I cannot recommend ordering from Daraz again unless this matter is properly resolved.

Date of experience: Feb 22, 2026