Review Time
I ordered a watch worth LKR 13,267, but instead I received a C-type data cable worth around LKR 100. This is completely unacceptable and very disappointing.
It is hard to believe this was a simple mistake. Before delivery, how many people are responsible for checking whether the correct item is being sent? There should be proper quality control to prevent this kind of situation.
If this happened to an elderly person or someone who does not know how to use technology properly, they may not even know how to make a complaint. This kind of incident makes customers lose trust.
I made a complaint by phone on 17th February 2026, and I was informed that someone would come to collect the wrong item. However, today is 22nd February, and no one has come to pick it up. The online system shows that pickup was attempted on 18th and 19th February, but no one actually came. This information is completely incorrect.
My wrong item is still with me, and the issue remains unresolved after 5 days.
I am extremely disappointed with this experience and expect an immediate solution. Based on this incident, I cannot recommend ordering from Daraz again unless this matter is properly resolved.
I recommend avoiding this platform for orders. The customer service is lacking, and the delivery personnel are unprofessional. A representative mishandled my issue, leading to a three-week delay with false promises of delivery.
I strongly advise against ordering from this platform. The customer service is terrible, and the delivery personnel are the worst I’ve encountered. A representative mishandled my situation, and despite waiting three weeks for my order, they keep saying it will arrive tomorrow.
I ordered pet food on the 8th, but the delivery kept getting delayed. Today was supposed to be the final delivery date, yet I was told it would take an additional two working days. This is the second time I’ve had such an experience—previously, a parcel was marked as delivered without actually being received. There’s no one responsible to properly address complaints. Very disappointing service.
I ordered some books through the app, but two were stolen by the delivery person. The package was clearly tampered with upon delivery. The local collection point never answers the phone, and after much effort, I finally received a refund. I provided evidence to the management, and they acknowledged the theft, yet two months later, the same delivery person was sent to my home again. I feel unsafe dealing with such individuals.
I am very disappointed with the supplier I ordered from through this platform. I paid for an office chair online, but the next day, I was informed that the delivery service couldn’t pick it up due to flooding. They suggested I cancel the order, but I opted to wait. Eventually, my order was canceled without my consent, citing a pricing error. It feels like I’ve been cheated, and I urge the platform to take action.
I’ve been a customer for years, but my recent experiences have been disappointing. They refused to address a warranty issue with one of their sellers, and now they are not honoring their own warranty on a more expensive item. After filing a claim, I was told they couldn’t proceed due to concerns about my account history. It feels like they are insinuating my claim is false without any investigation. Be cautious with warranties on this platform.
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Daraz.lk the premium online shopping site in Sri Lanka. Shop for trendy Clothes, Mobiles, Electronics & many more with great prices all across Sri Lanka. COD
