As a Premium DMALL seller on Daraz under the brand name A.H.Imports, we proudly maintained a flawless 100% feedback record over the years. Our commitment to quality and customer satisfaction was unwavering—until we encountered a disturbing pattern of internal misconduct.Recently, Daraz staff began placing fraudulent orders using fake addresses. These orders were never meant to be delivered. Instead, our goods were intercepted, tampered with, or outright stolen. In some cases, entire packages were swapped or replaced with garbage. This wasn’t a one-off incident—it was a calculated abuse of the system, resulting in a loss of approximately Rs. 1.2 lac worth of inventory.We submitted detailed claims backed by clear evidence. But instead of accountability, we were met with blanket rejections citing vague references to “Daraz Policy.” The very individuals responsible for the theft were the ones reviewing our claims. When we raised our voice, Daraz responded not with resolution—but by abruptly shutting down our store.Let’s be clear: we were paying Rs. 3,500 to Rs. 4,000 per order in fees. Yet Daraz showed no ethics, no professionalism, and no regard for seller protection. Their heavy commission structure forced us to inflate retail prices—selling Rs. 14,000 items at Rs. 17,000–18,000 just to break even. This isn’t sustainable. It’s exploitative.This experience compelled us to take control. We’ve now launched our own independent e-commerce platform, free from manipulation and middlemen. We urge fellow sellers to think twice before trusting a system that silences whistleblowers and protects internal fraud.Daraz may be a big name, but it’s not a safe place to build your brand.
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