Poor shipping competency and follow up. Customer services is very slow and don't really follow up with you unless you badger them. They just hope you won't. When I received my first package I didn't receive the ejecting parts. I didn't know what it was called so I accidently said "shells", so they sent even more shells, but I did show a picture which CLEARLY showed I ALREADY HAD the shells but the customer service seemed to be pretty incompetent to see that. Either way they didn't even follow up with me to make sure I get the proper parts later. Either way, they are complete trash company! Do NOT buy from them!Edit:I agree saying "fools" is not necessary. But I believe my review is fair. A customer says, “Something is missing.” Good customer service doesn’t just ship something — it verifies, clarifies, and confirms completion. YOU asked for a picture, I sent a picture. If you're mantra as a company is to fault, then its time to grow up. TIMELINESS also was an issue. There's no way that good customer service takes 10 DAYS to respond. I was GHOSTED for 10 days. If a customer is Putting more effort to fix this issue than the service, UH OH!! Please learn to be humble and learn to take feed back well.
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Dart Armoury is the world's largest retailer for authentic toy guns, fidget guns and prop weapons. Founded in 2021, we now operate globally to serve customers across Europe, North America and Oceania with fast and secure delivery.
Our products stand-out for their realism and fun-factor. Using our tested 'recoil-shock' mechanism, we simulate real firearms with great accuracy, whilst keeping things safe by using bright colours and 'foam darts' only.
You can find our pop-up shops across the UK, USA and EU at ComicCons year-round to come try our products in person.See more
