This five-star rating is specifically for the wonderful representative who assisted me today, not for the service managing the crossing charges, which deserves only one star. I mistakenly input a zero instead of an O, resulting in a £105 charge due to missing a single email from July. The representative was understanding and compassionate, reducing the charge back to the original fee. I hope this feedback reaches you and your supervisors, and that you are recognized for your outstanding service. Thank you for alleviating my stress during this challenging time!
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