Review Time
I received a notice claiming I owed a £107 fine for an offense I did not commit. They provided a dark, unclear image of a vehicle without a visible number plate, claiming it was mine. There was no formal letter, no legal notice, no solid proof, and no legitimate appeal option. When I questioned this, they insisted it was my responsibility to prove it wasn’t my vehicle, which is fundamentally incorrect. The accuser should bear the burden of proof, not the individual receiving the notice. They also claimed the fine had been “doubled” without a valid notice being issued. This seems like a tactic to intimidate individuals into making payments. I strongly advise against engaging with them. Do not pay. Request proper documentation and consider reporting them.
I received a message claiming I owed a £107 fine for an offense I didn’t commit. They sent a poor-quality photo of a car with no clear number plate, alleging it was mine. There was no formal letter, no legal notice, and no proper appeal process. When I challenged them, they insisted I prove the car wasn’t mine, which is fundamentally wrong. The responsibility lies with the accuser to provide proof. They even claimed the fine had been “doubled” without a valid notice being issued. This feels like a tactic to intimidate people into payment. I strongly recommend avoiding them and demanding proper evidence.
The day after using the crossing, I realized I hadn’t paid and promptly made the payment for two crossings, just outside the time limit. Instead, I received a penalty charge of £35 plus an unjust £3.50 for a non-existent third crossing. The government had promised that once the bridge was paid for, the crossing charge would be eliminated, which clearly was untrue. They claim the fees are for traffic management and maintenance, but this seems misleading. The bridge and tunnels require minimal upkeep, so where is the money actually going? The delays are infuriating, and it's disheartening to see trucks lifting axles to save fuel. Next time you're stuck in traffic, remember that you're paying for this inefficiency.
This five-star rating is specifically for the wonderful representative who assisted me today, not for the service managing the crossing charges, which deserves only one star. I mistakenly input a zero instead of an O, resulting in a £105 charge due to missing a single email from July. The representative was understanding and compassionate, reducing the charge back to the original fee. I hope this feedback reaches you and your supervisors, and that you are recognized for your outstanding service. Thank you for alleviating my stress during this challenging time!
I've received a letter dated 2.9.25 stating I owe a £2.50 Dartford charge within 14 days, despite having proof of payment from 27.8.25! It’s frustrating to think about the fuel wasted waiting to cross. Foreign vehicles evade fines, and it’s unacceptable to see the cost increase to £3.50 when it was supposed to be free after the initial expenses were covered. Residents feel trapped if they want to leave Kent. This situation is incredibly disappointing!
My experience has been nothing short of appalling. They expect payment within 24 hours, yet it takes them over 50 hours to update their system. It’s a rip-off to sit in long queues daily. This service was meant to be paid off, but corporate greed seems to take precedence. The online account has become dreadful since new ownership, forcing payments even when you may not cross again for months. This situation reflects many of the issues plaguing our country.
The website has significantly worsened this year and is now a complete mess. It shows an alert that my account will be deactivated soon unless I top up. I added £10 weeks ago, yet I continue to receive the same warning. Additionally, my balance doesn’t reflect my recent crossings. How long does it take to update their database? Their contact pages lead to endless loops, indicating they don’t want to assist customers.
I sold my car but forgot to cancel my Dart Charge account. Shortly after, the vehicle was used at the crossing, and I was charged, despite no longer owning it. When I explained this, the response was condescending and dismissive, emphasizing my responsibility to cancel. It’s not just about the money; it’s the disrespectful treatment of customers that is truly shameful.
While attempting to pay online, a representative stated I did not pass data protection. When I asked for a supervisor, my request was denied. It seems they prefer issuing fines rather than assisting customers. I was informed that the National Highway oversees this, but they claim to have no control. This situation is frustrating and seems to reflect broader issues within the system, all over a small fee.
The system is deeply flawed, yet it generates too much revenue for any changes to be made. I attempted to pay the charge but was denied an account because the car was already linked to another owner's account. I couldn’t pay in time, and when I called, they told me I would have to pay a fine, but since I wasn’t the registered keeper, I wouldn’t receive it. Now, someone who didn’t use the crossing will face the fine and the appeal process due to their inability to manage accounts properly.
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