We rented a single-family home through a different property manager who had a real human manager and faced no issues. However, the owner switched property management companies before our lease renewal, and that’s when the problems began. After accepting a lease renewal offer, we received another offer at a higher price less than 30 days before our lease expired, despite the original lease stating we should be notified 60 days prior. The communication was poor, with only AI responses assuring us they would negotiate with the property owner. Eventually, we managed to renew the lease at the original terms, but only after much back and forth. After 18 months of living there without needing maintenance, we finally filed a request due to mushrooms growing from the wood trim in the basement bathroom. It took over a month for them to decide on a solution, with conflicting advice from contractors. They opted for a cheaper fix and then tried to charge us, claiming we hadn’t reported the issue in time, despite the fact that it took them over 30 days to address it. The problem returned, and now we’re forced to involve an attorney since communication with the property management is only through AI email. I strongly advise against renting from this company. Property owners should also reconsider using their services.
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Darwin Homes Property management that works better for everyone: Owners, Residents and Vendors. Our locally based property managers and proprietary tech deliver peace of mind, transparency and responsiveness. We're evolving the property management one home at a time.
