If I could give this company zero stars - I would. From the moment I stepped through the door, it was clear that professionalism, competence, and basic customer service are foreign concepts here. Both Keith and Steve were unhelpful, dismissive, didn’t seem to want to listen, and seemed more interested in avoiding work than actually assisting a paying customer.The car which was bought for my 21st (Grey Citroen Ds3) which I had for one day went into Limp Mode and the engine light came on — this is completely unacceptable for a vehicle they claimed had been “fully inspected” and was promised everything was going to be perfect for me when I picked it up as I live away from my parents. When I sent it back for repairs as it was underwarranty , the situation somehow got worse. Delays stretched from days into weeks with no explanation, no updates, and no urgency. I had to chase them down just to get the most basic information. It was like pulling teeth every time I asked a simple question. I was promised over and over again I was going to get the car back the following week. I’m now a month down the line and I still haven’t seen the car. I was offered another car (VO65 OMB, black Citroen Ds3) which I accepted as I was in desperate need of a car as I’m a student nurse living away from home working in A&E. I was promised that they were going to deliver this car 3 days after they had it in their garage as they were going to MOT this vehicle and change the wet belt. Two weeks later still nothing, no phone calls, no apologies, and still no car, and even still no MOT on the car! We asked for a refund in which they said they had no funds available as they had just restocked on vehicles, and that they would need to make a sale before a refund is considered. Their complete lack of communication and accountability is staggering. They clearly do not care once they’ve made the sale, and their service department is either overwhelmed, undertrained, or simply doesn’t care. Probably all three. Both Keith and Steve are very rude individuals and they do not care what you have to say on the phone as they talk over you most of the time. This has been one of the most frustrating and disappointing experiences I’ve ever had with any businesses. If you value your time, money, and sanity, avoid this company at all costs. They don’t deserve your business at all.
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