After using the service for three months, I encountered a severe hardware disk failure on my server. WHAT OCCURRED:
- The server's disk failed (hardware issue, not due to user error)
- Resulted in complete data loss, including customer credentials
- Caused significant disruptions and downtime for my business
- The server was operating standard business applications with low I/O workload THEIR RESPONSE:
- They provided a replacement server (which I appreciated)
- However, they completely denied any compensation or service credit
- Blamed the RAID 0 configuration despite the hardware being their responsibility
- No recognition of the business impact or any gesture of goodwill THE PROBLEM:
While I opted for RAID 0 for performance, hardware failures fall under the provider's responsibility. A disk shouldn't fail within three months due to defects, irrespective of RAID level or workload. My server was handling lightweight business applications, not heavy I/O operations or resource-intensive tasks. When I requested minimal compensation (even just one month of credit) for the disruption caused by their faulty hardware, it was outright denied. IMPACT:
- Lost customer credentials necessitating complete re-authentication
- Several hours spent on system restoration
- Damage to customer trust
- No accountability from the service provider FINAL THOUGHT:
The hardware functions well when operational, but don't expect support or compensation when their equipment fails. It may be wise to consider providers with better customer service policies.
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DataPacket is a leading global player in the field of dedicated servers, providing state-of-the-art technology for all workloads, an unparalleled network, and an approach centered around their clients' needs.
DataPacket's stock features over 3000 bare metals with unshared 10–200GE uplinks located in 62 data centers across six continents.
To ensure low-latency & reliable data delivery, they operate a strong network with direct access to 16 TOP transit providers and over 300 private peering partners.
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