Review Time
Professionalism is one of the most important things in a company, and I found DataPacket to be highly professional in my one year+ experience with them. Their support service always makes sure that you are satisfied with their solution no matter what is the issue. If you are upset about anything they will offer you refunds or discounts. They are also very reliable in my experience, I only had one hardware-caused downtime so far, which they resolved fairly quickly.
After using the service for three months, I encountered a severe hardware disk failure on my server. WHAT OCCURRED:
- The server's disk failed (hardware issue, not due to user error)
- Resulted in complete data loss, including customer credentials
- Caused significant disruptions and downtime for my business
- The server was operating standard business applications with low I/O workload THEIR RESPONSE:
- They provided a replacement server (which I appreciated)
- However, they completely denied any compensation or service credit
- Blamed the RAID 0 configuration despite the hardware being their responsibility
- No recognition of the business impact or any gesture of goodwill THE PROBLEM:
While I opted for RAID 0 for performance, hardware failures fall under the provider's responsibility. A disk shouldn't fail within three months due to defects, irrespective of RAID level or workload. My server was handling lightweight business applications, not heavy I/O operations or resource-intensive tasks. When I requested minimal compensation (even just one month of credit) for the disruption caused by their faulty hardware, it was outright denied. IMPACT:
- Lost customer credentials necessitating complete re-authentication
- Several hours spent on system restoration
- Damage to customer trust
- No accountability from the service provider FINAL THOUGHT:
The hardware functions well when operational, but don't expect support or compensation when their equipment fails. It may be wise to consider providers with better customer service policies.
I've been with the service for three months and faced a serious hardware disk failure on my server. WHAT OCCURRED:- Disk failure (hardware issue, not due to user error)- Complete data loss, including customer credentials- Major business disruption and downtime- Server was handling standard applications (low I/O workload)THEIR RESPONSE:- They provided a replacement server (which I appreciated)- However, they completely denied any compensation or service credit- They blamed the RAID 0 configuration, despite the hardware being their responsibility- No acknowledgment of the business impact or any goodwill gestureTHE PROBLEM:While I opted for RAID 0 for performance, hardware failures should fall under the provider's responsibility. A disk shouldn't fail within three months due to a defect, regardless of RAID setup or workload. My server was managing lightweight applications, not heavy I/O tasks. When I requested minimal compensation (even a month’s credit) for the disruption caused by their faulty hardware, it was outright denied.IMPACT:- Lost customer credentials necessitating complete re-authentication- Several hours spent on system restoration- Damage to customer trust- No accountability from the service teamVERDICT:Hardware may function well when operational, but don’t anticipate any support or compensation when their equipment fails. Consider providers with better customer service practices.
The hardware, network, and support are all top-notch. I mistakenly ordered the wrong drives, and they kindly replaced them without charge and in a timely manner. Their support is commendable, which is not always the case in the hosting industry.
I've been working with this service for over six years as a reseller and can confidently say they are a top-tier provider. Their services are consistently reliable, and their infrastructure robust, helping us meet client needs without fail. A special mention to the account manager for being exceptional in professionalism, knowledge, and responsiveness. Whenever we have questions or need assistance, the support is swift and thorough. The entire team has been great, but the account manager stands out in making our experience seamless. We trust them with all our hosting needs and look forward to our continued partnership. Highly recommended!
Having used this service for over eight years, I can confidently say they set the benchmark for excellence. Special thanks to the team for their exceptional communication and support. If you’re serious about your business and need a reliable partner, this service delivers on all fronts. They provide not just servers but also confidence, stability, and powerful performance. They cater to those who know what they want and refuse to settle for anything less. Professional and reliable on a next-level!
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DataPacket is a leading global player in the field of dedicated servers, providing state-of-the-art technology for all workloads, an unparalleled network, and an approach centered around their clients' needs.
DataPacket's stock features over 3000 bare metals with unshared 10–200GE uplinks located in 62 data centers across six continents.
To ensure low-latency & reliable data delivery, they operate a strong network with direct access to 16 TOP transit providers and over 300 private peering partners.
Uniquely, DataPacket's skilled L2-L3 in-house support engineers, available in real-time 24/7 via phone, email, or Slack, are ready to help you solve any issue directly. No chatbots, no tickets bouncing around for days.See more
