I registered for one of their speed dating events and, after booking, I was given the wrong address. I travelled there, spent a long time trying to find the venue, and of course found no one because it was not the correct location.As it turned out, a different address was sent to me by email. I rushed there feeling stressed and upset, but by then I was inevitably late (about 15min) because of their mistake, not mine.
When I finally arrived, instead of any understanding or basic decency, I was met with rudeness. The organiser spoke to me in a dismissive and hurtful way and simply said there was nothing they could do to help. That alone says a lot about how this company treats customers.
I then contacted them by email, made a formal complaint, and asked for a refund because the whole situation happened due to their own incorrect information and poor handling. They refused.
I would not recommend this agency to anyone. Speed dating already puts people in a vulnerable position, and the last thing anyone needs is an unreliable company that gives false information, causes stress, then treats customers badly and refuses to take responsibility. I have attended events through other speed dating companies before and never had an experience like this. Usually I left with good memories. This one was the exact opposite.
Respect yourself and think twice before giving your money, time and trust to a business like this. Based on my experience, they were unprofessional, disrespectful and completely unwilling to put right a problem they created themselves.
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DateinaDash host Speed Dating events in London for singles of all ages. Established in 2011 we are now London's leading Speed Dating company hosting a wide variety of stylish singles events across the capital including Speed Dating, Lock & Key Parties, Pub Crawls & Jenga Dating. Speed Dating is a really fun way to meet lots of like-minded people in a one night out!See more
