I sold my delightful BMW 330e (24 plate) to David James on 15 October 2025. Both parties were very happy with the transaction, and I even left a glowing review shortly after the sale to express my satisfaction.However, just a few hours after posting that review, I realised I had accidentally left behind an umbrella with great sentimental value inside the car. I immediately contacted the David James employee who handled the purchase to ask for assistance in retrieving it, only to be informed that the umbrella could not be found. This was deeply disappointing, as the umbrella had always remained in the car and could not realistically have been misplaced elsewhere.This incident unfortunately cast a shadow over what had otherwise been a wonderful experience. Keeping someone else’s belongings, whether intentionally or through negligence, is unacceptable, and one would expect any reputable dealership’s ethics and conduct policies to address such matters thoroughly.To make matters worse, after showing little interest in helping me recover my umbrella, the David James representative (whom I prefer not to name) later contacted me with a query about a supposedly missing car charger, an item I had already handed over to their driver at collection. This felt as though it was being raised merely to offset or “balance out” my report of the missing umbrella, which only added to my disappointment.
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Used Car Sales & Professional Vehicle Sourcing | Used Cars for sale in Newcastle Upon Tyne, Tyne and Wear
