Review Time
ZERO stars. Terrible communication skills. I phoned up to enquire and pay deposit for a car and was told that the conversation could continue over WhatsApp. After discussing finance terms over WhatsApp I was then told the car was now taken as another customer had paid deposit. The feeling here was that a customer had been in to see the car and as I called up to enquire, this prompted them to quickly usher me off the phone, and then all of a sudden the car is now gone, with no information whatsoever despite being in continuous conversation with them. The car had already been advertised for 2-3 months so it’s not as if it was very popular. Utterly disgraceful service and highly recommend to AVOID!!!!
Purchased a luxury vehicle from these, was told I have 3 months warranty and no need to extend it for 3 months, but after 6 weeks engine light came on and when I called the warranty company they told me I dont have warranty. I then called david james ltd and was told that the car did not come with warranty, when I asked "why did you lie to me" they had no answer and put the phone down, each time I tried calling they would answer then phone then hang up! They will sell you a polished pile of poo and wont back up their own words! Stay away! I have full recorded proof of what was told to me from the start of the sale to each phone call... lucky to get 1 start... no option for 0 stars as these guys are professional con artists when it comes to warranty... can't believe they blatantly lied like that
I sold my delightful BMW 330e (24 plate) to David James on 15 October 2025. Both parties were very happy with the transaction, and I even left a glowing review shortly after the sale to express my satisfaction.However, just a few hours after posting that review, I realised I had accidentally left behind an umbrella with great sentimental value inside the car. I immediately contacted the David James employee who handled the purchase to ask for assistance in retrieving it, only to be informed that the umbrella could not be found. This was deeply disappointing, as the umbrella had always remained in the car and could not realistically have been misplaced elsewhere.This incident unfortunately cast a shadow over what had otherwise been a wonderful experience. Keeping someone else’s belongings, whether intentionally or through negligence, is unacceptable, and one would expect any reputable dealership’s ethics and conduct policies to address such matters thoroughly.To make matters worse, after showing little interest in helping me recover my umbrella, the David James representative (whom I prefer not to name) later contacted me with a query about a supposedly missing car charger, an item I had already handed over to their driver at collection. This felt as though it was being raised merely to offset or “balance out” my report of the missing umbrella, which only added to my disappointment.
An absolute seamless, stress free reluctant sale of my beautiful BMW 135i msport! Kept me informed throughout the full process. Can not fault this company and if you fancy buying a stunning piece of machinery then head to David James ltd for your next car purchase 😀
Fantastic service from start to finish, sold my XC90 T8 and dealt with Kylan.The communication was spot on, keeping me informed at all times and Jordan who collected the vehicle was brilliant. I would highly recommend using David James against other routes to selling your car, a great price received and awesome service.
My experience with David James , I dealt with Dave himself, my whole experience start to finish was outstanding and very professional. This is my first car buying experience from a dealership and it was a absolute pleasure from start to finish. Any concerns ,questions or worries I was put to ease and nothing was a problem to sort. Everything was dealt with quickly and efficiently I would highly recommend this company for its high standard of service and sales, extremely pleased with the whole car buying journey from this company start to finish i can not fault one single thing 💫
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