Disheartening online purchase experience, lacking customer support. It appears there was no intention to fulfill my order. I received a refund today without any explanation. I sent an email after attempting to buy a bracelet for my spouse just a week before the holiday. This is extremely disappointing. You've let this sit for almost three weeks without any action. Now I’m left struggling to find an alternative gift. Overall, I’m very dissatisfied with how this purchase was handled. The management of your online store is clearly falling short. If things don’t improve significantly, I won't be ordering again.
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