Review Time
Very worse shopping experience ever had with DJ. I won't buy anything from DJ and also this brand Decjuba. i placed order on 21 Feb for a DecJuba for a tee I loved. there is size M. there is NO " Low stock" note displayed while I was shopping at that day. I received the DJ reply email about prepareing your order. Today is 2 March 2026, still processing the order. I went to live chat with DJ. Then they stated that they sent email to the supplier to follow up. and asked me to wait for 24hours. Suddenly after 2 hours later, I received the email DJ - cancel my order and refund to me. My god. So bad so bad... a care team just cancel my order without asking my decision. The reason given is even much unacceptable. They stated the item was damaged when the team go to pick up the item. My god. It is A TEE, what kind of damage can done on a TEE... the reason is NOT a joke. What kind of service team would give out such " ridiculas " reason ? If the tee damaged, get another one for your customer... easy job.. unless you do not even care about your customer at all.. i bought this tee as gift to my girlfriend..
I wanted give Emily at the Tom Ford counter in the Adelaide Rundle Mall store a compliment for her excellent customer service. She was courteous, knowledgeable and keen to assist in my enquiry. 10/10 Emily. Well done
I placed an order with David Jones and selected Same Day Delivery, paying the extra fee. After checkout, the order was split without warning — one item was sent as Standard Delivery (2–7 days) even though I chose one delivery method for the whole order.
I have a learning disorder, so I rely on clear and consistent checkout information. The way the shipping options were shown made it look like the entire order would be delivered the same way. There was no explanation that items ship from different locations and get different delivery methods.
To make things worse, David Jones offers no way to cancel an order immediately after placing it, even when the delivery method changes. Their support options are hard to access, and the process is confusing and stressful.
I won’t be shopping with David Jones again. A modern retailer should not have a checkout system this unclear or inaccessible.
The customer service is virtually non-existent. They frequently sell items online that are not actually available, leading to cancellations after payment is processed. The item I received did not correspond to the photos or description provided on the website. What is displayed online does not reflect what you actually receive. Neither the support team nor the store manager demonstrated genuine concern or took responsibility for properly addressing the issue. Overall, this was an incredibly frustrating experience. In my view, this is one of the poorest retail experiences in the area, both online and in-store. I will not be returning.
I will not order anything for delivery from this company again. The service has been terrible. It has been over a week since I placed my order, and I still haven't received confirmation that it has been shipped. The estimated delivery time was 3-5 business days, and since I'm in a major city with all items in stock, this experience has been frustrating. Shopping with this company is not worth it.
Extremely disappointing online shopping experience with no customer support. It seems there was never any intention to fulfill my order. I received a refund today without any explanation. I reached out after trying to buy a bracelet for my spouse just a week before the holiday. This is incredibly frustrating. You've left this sit for nearly three weeks without any action. Now, I’m left scrambling for an alternative gift. Overall, I’m very dissatisfied with how this purchase has been managed. The individual responsible for the online store is clearly not handling things well. Unless significant improvements are made, I will not be placing any more orders.
Disheartening online purchase experience, lacking customer support. It appears there was no intention to fulfill my order. I received a refund today without any explanation. I sent an email after attempting to buy a bracelet for my spouse just a week before the holiday. This is extremely disappointing. You've let this sit for almost three weeks without any action. Now I’m left struggling to find an alternative gift. Overall, I’m very dissatisfied with how this purchase was handled. The management of your online store is clearly falling short. If things don’t improve significantly, I won't be ordering again.
I am writing to share my feedback about an unpleasant experience at one of the locations. I was at the returns area to exchange a dress. The staff member who assisted me was extremely rude and unprofessional during our interaction. Her attitude made the situation uncomfortable, and I ultimately had to ask a manager for help as she was unwilling to assist me properly. This experience was disappointing, as I usually expect a high level of service from the company. I hope this issue can be addressed for better customer service in the future.
The quality control is absolutely dreadful. I bought a dinner set, but each piece was marked as part of a set of six, even though the box clearly states there are seven pieces. Given the condition of the box, I suspect this was an intentional attempt to sell a display item missing a piece without the customer noticing.
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