I am writing to share my feedback about an unpleasant experience at one of the locations. I was at the returns area to exchange a dress. The staff member who assisted me was extremely rude and unprofessional during our interaction. Her attitude made the situation uncomfortable, and I ultimately had to ask a manager for help as she was unwilling to assist me properly. This experience was disappointing, as I usually expect a high level of service from the company. I hope this issue can be addressed for better customer service in the future.
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