I placed an order with David Jones and selected Same Day Delivery, paying the extra fee. After checkout, the order was split without warning — one item was sent as Standard Delivery (2–7 days) even though I chose one delivery method for the whole order.
I have a learning disorder, so I rely on clear and consistent checkout information. The way the shipping options were shown made it look like the entire order would be delivered the same way. There was no explanation that items ship from different locations and get different delivery methods.
To make things worse, David Jones offers no way to cancel an order immediately after placing it, even when the delivery method changes. Their support options are hard to access, and the process is confusing and stressful.
I won’t be shopping with David Jones again. A modern retailer should not have a checkout system this unclear or inaccessible.
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