I feel like consumers that review on Trust Pilot mostly come to report negative reviews. Im sure the issues the customers reviewing Davids tea are valid, but its a poor representation of the company as a whole. Its a reputable and legit company, not some shady side business. I recently purchased various teas and mugs as xmas gifts. Everything was on sale, and the mugs are stunning, perfect size and come with a tea strainer and lid which is phenomenal. Unfortunately, two days after I ordered the mugs went to 50% off (I got them for 33% off), but I can't fault the company for that. I got two emails after I placed my order that shipping was delayed, but I got my order so fast that I didn't notice any delay. Despite placing two orders on two different days, the shipping was consolidated so I received both orders the sane day. Communication regarding delivery was excellent. I got an email my item was delivered as soon as it was at my doorstep. Mugs are fragile, and they were packaged safely and carefully. I haven't experienced any issues and have been happy with my orders. I did receive an initial AI response to my query which was good, followed by an actual person which was nice. I haven't called them but they do have a contact number, which is a bonus.I do wish many of the teas like the Peaches & Cream Oolong tea, Royal vanilla came in sizes larger than a 50 g - I do find this silly. It's a tiny portion. I also find the $75 to get free shipping a great price.I'm not deducting stars for this, but many of the teas have unhealthy ingredients like titanium dioxide, colours etc, I can't remember them all. They have one tea with probiotics and market this as healthy but all those bacteria will instantly die the moment they touch hot water. Overall, I find the tea quality mid, and I focus on getting teas with less ingredients rather than more. Some of the teas are fine, and some of them are like junk food/fun teas.
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Buy the best loose leaf tea at DAVIDsTEA. Explore our premium Black tea, Green tea, Matcha tea, Herbal tea, White tea, Maté tea, Oolong tea, Rooibos tea, Pu'her tea, tea accessories and more! With our range of traditional premium teas to fun & innovati...
