Review Time
If you live in the U.S. do not order from this company. It seems they cannot deliver product to the U.S. in a timely manner. I've been waiting for my order for two+ weeks. They took my money immediately but they apparently don't know how to ship product across the border and do not respond to any messages and/or online chat. This is the first and last time I order. AWFUL SERVICE.
I've been ordering from this service for six years during the holidays, and I placed my usual order on December 6th. I received a shipping notice on December 11th, indicating my order was 'fulfilled.' However, my order hasn't moved at all. When I tried to reach out, I ended up speaking to an AI multiple times before using their messaging service, where I waited 2.5 hours for a generic response. They couldn't provide any information about my order's whereabouts, just vague excuses about customs and tariffs. If they had communicated any of this upfront, I likely wouldn't have placed the order. Instead, they kept sending me promotional emails encouraging me to buy more items 'just in time for Christmas.' Now, they can't cancel my order but offered me a measly 20 points to encourage more purchases (which I have no intention of doing). When my order eventually arrives, I can refuse it from the delivery service, adding more hassle for me. To top it off, they blamed me for their delayed response due to my supposed ignorance of their business hours, even though I was online right at 9:30. The bottom line is, their customer service is incredibly poor, and they mislead you about your order status. If you're looking for simple tea, I recommend going elsewhere.
I had a very frustrating experience with a delayed order for an Advent calendar. The company knew there was a shipping delay but failed to inform me until much later. The tracking showed the shipping label had been printed, yet the order remained in a warehouse for over a week without any movement. Once I learned about the delay, I promptly reached out to cancel the order since it was time-sensitive, but I received no response from customer service despite multiple attempts during that week. I was only able to get in touch with someone after the item was delivered, using their online live support. After delivery, I tried to return just the Advent calendar, but I was told I would need to pay for return shipping, even though the delay had rendered the product useless for its intended purpose. I want to emphasize that I only sought to return the Advent calendar and not the other items I purchased. Their advertised 30-day return policy and claims of flexibility were not upheld in my case. This was my first and last experience with this company, and I would advise others to be cautious when placing orders.
My order was placed and confirmed on 12/3. My shipping label was created on 12/10. USPS is still waiting for the shipment to come. What a joke. The Christmas packaged tea will be half the price when I actually get them after Christmas.
I used to love David's Tea items, however my most recent interaction with ordering will be the last. I placed my order on December 1st for some sale items, an email was sent later Dec 6th saying that there are some delays in shipping which is understandable. However after my order was shipped on Dec 9th, there has been no update on shipping whatsoever, and no changes to the tracking. I contacted customer service and they say that it is in my home town, however the online platform for tracking does not even say this. The order location has not changed for 10 days, and now I receive a random refund to my order. No only does shipping take forever, they do not even notify you to say that something was left out of the order as it was out of stock, until you ask. Terrible customer service, they are using budget shipping companies, lack of poor communication. I will not be ordering or purchasing David's tea products again.
I feel like consumers that review on Trust Pilot mostly come to report negative reviews. Im sure the issues the customers reviewing Davids tea are valid, but its a poor representation of the company as a whole. Its a reputable and legit company, not some shady side business. I recently purchased various teas and mugs as xmas gifts. Everything was on sale, and the mugs are stunning, perfect size and come with a tea strainer and lid which is phenomenal. Unfortunately, two days after I ordered the mugs went to 50% off (I got them for 33% off), but I can't fault the company for that. I got two emails after I placed my order that shipping was delayed, but I got my order so fast that I didn't notice any delay. Despite placing two orders on two different days, the shipping was consolidated so I received both orders the sane day. Communication regarding delivery was excellent. I got an email my item was delivered as soon as it was at my doorstep. Mugs are fragile, and they were packaged safely and carefully. I haven't experienced any issues and have been happy with my orders. I did receive an initial AI response to my query which was good, followed by an actual person which was nice. I haven't called them but they do have a contact number, which is a bonus.I do wish many of the teas like the Peaches & Cream Oolong tea, Royal vanilla came in sizes larger than a 50 g - I do find this silly. It's a tiny portion. I also find the $75 to get free shipping a great price.I'm not deducting stars for this, but many of the teas have unhealthy ingredients like titanium dioxide, colours etc, I can't remember them all. They have one tea with probiotics and market this as healthy but all those bacteria will instantly die the moment they touch hot water. Overall, I find the tea quality mid, and I focus on getting teas with less ingredients rather than more. Some of the teas are fine, and some of them are like junk food/fun teas.
Buy somewhere else. Anywhere else. I was a customer for years, but they have really gone downhill recently. I understand shipping delays, after 3 months of THREE SEPARATE ORDERS all mysteriously getting "lost in transit", I finally got through to a human and requested a refund. I got one refund so far, still waiting for the other 2 refunds. It is nearly impossible to contact a human at David's or at their shipper UNI UNI. I will open a case with my credit card company if necessary, but what a waste of time for tea. Never again
Update: I received the order today (December 10). Yesterday I received an email from (possibly) a real person at David’s Tea and another autogenerated one, both simply directing me to the shipper’s notification page that it was “out for delivery” for Dec 9 (which it wasn’t.) The notification was no different than what had been happening for the previous 16 days. I am happy not to be out the money and to have the product I ordered, but I won’t order online again given this experience. They need to change their shipping company, at least in Calgary. I am adding to the negative reviews for David’s Tea. I have been a long-time customer and have certain favourite tea blends. I was happy to be supporting a Canadian company. I have stuck with them despite occasional past shipping issues but that has come to an end. I placed an order on Nov 17, which they shipped Nov 18. The parcel arrived in my home city of Calgary on Nov 24. It is now Dec 8. No parcel has been delivered and my attempts to get a resolution from either the shipping company or David’s Tea have been futile. Complaints go by email/website and are answered by AI, which doesn’t give a flip. I am hoping for a refund but given other reviews, I may be out of luck. I hope David’s Tea comes through with some customer service and that they can straighten themselves out to be a viable business. If only they answered complaints as easily as they send out marketing emails….
I had a frustrating experience with the company regarding a delayed order for an Advent calendar. They were aware of a shipping delay but didn't inform me until later. The tracking showed the shipping label was created, but the order sat in a warehouse for over a week. Once I learned of the delay, I tried to cancel the order due to its time-sensitive nature. Despite multiple attempts to reach customer service during that week, I received no response. I could only contact someone after the item was delivered through their online support. After delivery, I requested to return the Advent calendar, but I was told I had to pay for return shipping, despite the known delay and the product no longer being useful. I want to clarify that I wasn't asking to return other items purchased at the same time—only the Advent calendar. Their stated return policy and claims of being accommodating were not honored. This was my first and last experience with this company, and I would advise others to be cautious when ordering.
I would give a zero if I could. Apparently their shipping issues have become my problem and although my order still has not arrived a whole month later, they refuse to give a refund, stating that the order left their warehouse and that is their only responsibility
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