I used to love David's Tea items, however my most recent interaction with ordering will be the last. I placed my order on December 1st for some sale items, an email was sent later Dec 6th saying that there are some delays in shipping which is understandable. However after my order was shipped on Dec 9th, there has been no update on shipping whatsoever, and no changes to the tracking. I contacted customer service and they say that it is in my home town, however the online platform for tracking does not even say this. The order location has not changed for 10 days, and now I receive a random refund to my order. No only does shipping take forever, they do not even notify you to say that something was left out of the order as it was out of stock, until you ask. Terrible customer service, they are using budget shipping companies, lack of poor communication. I will not be ordering or purchasing David's tea products again.
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Buy the best loose leaf tea at DAVIDsTEA. Explore our premium Black tea, Green tea, Matcha tea, Herbal tea, White tea, Maté tea, Oolong tea, Rooibos tea, Pu'her tea, tea accessories and more! With our range of traditional premium teas to fun & innovati...