I had a very frustrating experience with a delayed order for an Advent calendar. The company knew there was a shipping delay but failed to inform me until much later. The tracking showed the shipping label had been printed, yet the order remained in a warehouse for over a week without any movement. Once I learned about the delay, I promptly reached out to cancel the order since it was time-sensitive, but I received no response from customer service despite multiple attempts during that week. I was only able to get in touch with someone after the item was delivered, using their online live support. After delivery, I tried to return just the Advent calendar, but I was told I would need to pay for return shipping, even though the delay had rendered the product useless for its intended purpose. I want to emphasize that I only sought to return the Advent calendar and not the other items I purchased. Their advertised 30-day return policy and claims of flexibility were not upheld in my case. This was my first and last experience with this company, and I would advise others to be cautious when placing orders.
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