I've been ordering from this service for six years during the holidays, and I placed my usual order on December 6th. I received a shipping notice on December 11th, indicating my order was 'fulfilled.' However, my order hasn't moved at all. When I tried to reach out, I ended up speaking to an AI multiple times before using their messaging service, where I waited 2.5 hours for a generic response. They couldn't provide any information about my order's whereabouts, just vague excuses about customs and tariffs. If they had communicated any of this upfront, I likely wouldn't have placed the order. Instead, they kept sending me promotional emails encouraging me to buy more items 'just in time for Christmas.' Now, they can't cancel my order but offered me a measly 20 points to encourage more purchases (which I have no intention of doing). When my order eventually arrives, I can refuse it from the delivery service, adding more hassle for me. To top it off, they blamed me for their delayed response due to my supposed ignorance of their business hours, even though I was online right at 9:30. The bottom line is, their customer service is incredibly poor, and they mislead you about your order status. If you're looking for simple tea, I recommend going elsewhere.
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