I ordered a ring and returned it the next day for a size exchange, but the replacement was sent to the wrong address. I reached out to the support team right away after noticing the delivery update and was told that someone would look into it, but I never received any follow-up. I also emailed customer service and got no response. I filed a claim with UPS, which is currently on hold while they search for the package, and I still have not heard anything from the company. I spent over $2,000 and wanted this ring as a gift for my daughter. The lack of communication and accountability is unacceptable, and after reading other reviews, I see a troubling pattern. At this point, I just want my money back and don’t want to keep wasting my valuable time trying to get a response.
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David Yurman Enterprises LLC is a privately held American designer jewelry company founded by David Yurman and Sybil Yurman and headquartered in New York City.
