I ordered a pair of earrings for $650 for a special occasion. The company claimed the earrings were delivered on December 3, but they never arrived at our home. I called the support team on December 4 to inquire about my order. They said it was a UPS issue and could take up to 6 weeks to resolve. The representative also mentioned I would receive an email about a replacement order within 48 hours, but I heard nothing. When I called back, I was told they had filed with UPS but it would still take up to 6 weeks to resolve. I asked about a replacement order and was told that Operations would contact me within a week. This is not acceptable. I wanted the earrings for a special occasion and am incredibly disappointed with the service I received. I’m having my bank withhold payment. I have many pieces from this company but will not purchase from them again.
Claim your business profile now and gain access to all features and respond to customer reviews.
David Yurman Enterprises LLC is a privately held American designer jewelry company founded by David Yurman and Sybil Yurman and headquartered in New York City.
