I brought an 8-month-old necklace to a local store to have extra length added to the chain. The salesperson accepted the service request and quoted $50-60 for the sterling silver chain. Two weeks later, the quote increased to $200 for just 2 inches of chain on a $375 necklace. Naturally, I complained. Another two weeks passed before I received a response, stating the quote was based on the necklace's age and condition, and they don’t typically do repairs. I declined and requested my necklace back. I had to follow up four times to get it returned (policy states it should be returned within 10 days of my decision). I finally received it after 3 months. TERRIBLE CUSTOMER SERVICE!
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David Yurman Enterprises LLC is a privately held American designer jewelry company founded by David Yurman and Sybil Yurman and headquartered in New York City.
