I ordered a ring and returned it the next day for a size exchange, but the replacement was sent to the wrong address. I contacted the support team immediately after noticing the delivery update and was assured that someone would investigate, but I never received any follow-up. I also emailed customer service and got no reply. I filed a claim with UPS, which is currently stalled as they search for the package, and I still have not heard back from the company. I spent over $2,000 and intended this ring as a gift for my daughter. The lack of communication and responsibility is unacceptable, and after seeing other reviews, I understand the pattern. At this point, I just want a refund and no longer wish to waste my time seeking a response.
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David Yurman Enterprises LLC is a privately held American designer jewelry company founded by David Yurman and Sybil Yurman and headquartered in New York City.
