When my tall built-in fridge stopped functioning, I provided detailed information and images of the unit to the service team multiple times. Initially, they suggested a replacement freezer, then an under-counter fridge. On their third try, they finally identified the correct fridge. With the holiday season approaching and delays complicating matters, I decided to buy a new fridge myself and accepted a voucher from them to guarantee we had a working appliance during the festivities.
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