I decided to invest in over $200 worth of Davines products. When the products arrived, the package was a mess, soaked at the bottom. It turns out the shampoo spilled all over the place and, that shampoo is not cheap. Fortunately I was able to salvage most everything else from the box. Customer service is virtually nonexistent since I have not heard back all week despite multiple attempts to reach out in different ways. My conclusion is that the way they treat customers is not that important to them.
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