We ordered academic transcript translations from French to English, and unfortunately, the experience was very disappointing. The first version we received was clearly machine-translated and contained numerous inaccuracies. We had to carefully go through the document ourselves, mark all the errors, and ask them to correct it. It felt like we were doing the proofreading work instead of receiving a professional translation service — essentially paying just for their certification. To make matters worse, we were charged twice for the same order. The duplicate payment was clearly marked on the invoices, so they were aware of it, yet both charges were still processed. We contacted them twice by email and three times via WhatsApp. It has now been six days, and we still have not received a refund or a clear resolution. Overall, this has been a frustrating and unprofessional experience. We cannot recommend this service based on the quality of the translation and the handling of billing issues.
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