Until recently, I could watch my favorite football team's games. However, suddenly, due to a dispute with a local football association, the streams for my team are no longer available. The support I received was inadequate. The virtual assistant provided irrelevant troubleshooting steps, and when I finally reached a human agent, I was given incorrect links, slow responses, and contradictory information. Even after confirming my nationality and subscription, which is meant for my local competition, support mistakenly claimed the service was unavailable in a different country. My responses were often ignored, and the agent frequently stopped responding, ultimately ending the chat. As a result, I received no explanation, no solution, and no access to the livestream I am paying for.
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