dba.dk

Forced pushed unwanted services at a fee

UPD Following on my review and reach out to customer service, DBA has kindly offered to cancel the subscriptions and return to status quo. Much appreciate the understanding and prompt reply.***Today I've chosen to boost some of my 'Basis' (free) articles for sale that would otherwise expire by end of the day.It was quite clear from the options presented to me (did it via the app) that you could do that by paying something in the range of 5-15 kr for at 'fremhæve annonce'. So, I've done a few of those.Can you imagine my surprise when later that day I've started receiving notifications to my email about automatic renewal of my articles and invoices for a fee of ca. 99 kr / month each.The mechanism seems to be as follows: the articles that are due to an expiration today, are offered to be promoted at a heavily discounted price. Once a use is engaged with the service, on the same day the article announcement auto-renews and turns into a new 'Premium' subscription with a range of opted in services at a monthly fee of ca. 106 kr/month.Nowhere throughout the process did I get a 'heads up' information about the total fee for the service and / or additional services that are 'automatically' coming together with my initial choice on the opt-in basis. If I knew that up-front, I'd never choose to boost my relatively cheap articles to boost. Instead, I'd wait for the buyers to discover them throughout a usual search.I feel cheated as I've been pushed to buy the services that I didn't originally ask for. I've already contacted Customer Success and am expecting a refund.Will I ever choose buying extra services on DBA? Most likely not...A good word of advice to the web UX team at DBA is to make it crystal clear to a user of the exact commitment she is about to make in terms of kr in exchange for a service.19961879-DBA19960291-DBA19960254-DBA

Date of experience: Aug 14, 2020