AVOID
Absolutely avoid DCLaw at all costs! Worst service I have ever experienced.
It is almost impossible to speak to an actual human being. Everything is pushed through their online messaging portal, which feels completely robotic and impersonal. There is no proper communication, no accountability, and no sense that real people are dealing with your case.
I sold my house in 2023, and they held £300 of my money in their account. I have been chasing them for THREE YEARS to return it. I sent multiple emails to different departments — all ignored at first. My emails and voicemails went unanswered until I escalated the matter, mentioned making a formal complaint, and referred to involving the Legal Ombudsman. Even then, it took countless emails to get them to understand that this was MY money and it needed to be released.
When they finally agreed to return the funds, they started nitpicking over irrelevant details. They asked for a bank statement, which I provided. Then they questioned the fact that the title showed “Miss” instead of “Mrs” — even though when I originally sold my property with them, my bank details showed “Miss” and this was never an issue. Funny how it suddenly became a “problem” only when they had to return my money after holding it for three years!
Only after sending a very firm email did they finally return my £300.
The entire experience was frustrating, stressful, and completely unnecessary. Poor communication, poor service, and unacceptable delays.
Please save yourself the hassle and avoid this company.
Claim your business profile now and gain access to all features and respond to customer reviews.
For two decades, DC Law has been providing a client-focused, nationwide service across its three UK offices. Courtesy of expert teams of solicitors, licensed conveyancers and legal executives, our clients are able to enjoy a supportive service focused on making every step of their home move matter as refreshingly straightforward as it can be.
