I can't fault the customer experience with dcypher. Easy to get your shade match, delivery etc and I even got a whole new set free when the colour match needed to be slightly darker. However, the product itself is questionable (for me personally). I got concealer and foundation, for normal skin, medium natural coverage for the foundation. Neither sat on my skin well at all, with our without skincare underneath and appeared blotchy (specifically the lighter pigments would stand out). I thought perhaps it was because of the coverage I chose for the foundation but the concealer was the same. Unfortunately I wouldn't recommend or buy dcypher products again and feel I have wasted money, even with the free colour match replacements.
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