Review Time
Got my perfect match first time last year.
Have bought on repeat and I love all the products so easy to apply and as someone with more mature skin that’s definitely a bonus! Top tip go radiant rather than natural. Brushes and glow booster are my favourite.
These products are seriously impressive and I am hard to please! Having used many of the big names, nothing compares to these. They are the perfect match and texture, and great quality. Initially, I assumed they were a 'gimmick' and waited 6 months before trying. How I wish I had bitten the bullet earlier. I cant recommend this company highly enough for their customer service and products. Also, very fast dispatch time. A***
Got my perfect match first time last year.Have bought on repeat and I love all the products so easy to apply and as someone with more mature skin that’s definitely a bonus! Top tip go radiant rather than natural. Brushes and glow booster are my favourite.
I can't fault the customer experience with dcypher. Easy to get your shade match, delivery etc and I even got a whole new set free when the colour match needed to be slightly darker. However, the product itself is questionable (for me personally). I got concealer and foundation, for normal skin, medium natural coverage for the foundation. Neither sat on my skin well at all, with our without skincare underneath and appeared blotchy (specifically the lighter pigments would stand out). I thought perhaps it was because of the coverage I chose for the foundation but the concealer was the same. Unfortunately I wouldn't recommend or buy dcypher products again and feel I have wasted money, even with the free colour match replacements.
Absolutely amazing product and customer service is the best I have ever experienced. I ordered the custom glow booster and when it arrived I thought it looked a bit dark, I let the customer service team at Dcypher know about this and they immediately advised me on how to request an amendment to the shade and I received this within two days with no extra charges or anything. After all of that turns out that the original shade suits me better and they know my shade better than I do. Thanks again, will be repurchasing more products soon and highly recommend
The service I’ve experienced from this company (Vicki in particular) has been incredible. I’ve never known anything like it. Vicki really has gone above & beyond to help out and has been very fast at replying to emails. Bonus that the products are so good too!
Customer service was responsive. I loved the colour match to my skin. Unfortunately the foundation didn’t work with my skincare (spf underneath), it went all peely when applying. As it doesn’t countain SPF I need a foundation that incudes this as a basic requirement. I’m awaiting a refund after sending back the foundation
I ordered the foundation & glow product, however when it came I felt the shade was too pale. I asked for an adjustment and was sent a shade far too orange. I again asked for an adjustment but was sent the exact same shade as the previous one. I contacted the company who said they had had a Xmas temp in who had sent the wrong shade and they would get in corrected. I’ve since contacted them twice as I haven’t received my replacement, each time I’m promised it will be sent but nothing has been sent. The foundation itself seems nice but customer service is not good
I’ve just received my custom foundation and I am blown away by how well it matches my skin. I chose the sheer coverage with natural finish and it’s perfect for me as I prefer my make up not to look too heavy. Very impressed with the foundation and I’d definitely order again!
It was a little late coming but I’m nit going to take away a star for that as they kept me in the loop always. When my custom match foundation arrived I just pumped a little out and swiped it along my jawline and it’s an absolute perfect match!! It’s a really beautiful foundation! The tech they use is amazing because I couldn’t get a better match, I think I picked medium coverage but it’s gorgeous and you don’t need a lot either, I even mixed mine with some highlighter bb cream if I want more of a dewy finish! Welldone
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