I left a one-star review on the Decypher website and it has not been published. Given that the website appears to display overwhelmingly 4- and 5-star reviews, this raises serious questions about how reviews are selected and whether customers are being shown a fully transparent picture.I have ordered from Decypher twice.My first purchase was the foundation. The colour match was excellent. However, the formula was extremely disappointing. It was thick, heavy, and made my normal/combination skin look dry and flaky. I contacted customer services and they responded quickly, offering the dry skin formulation free of charge, which I accepted. While I appreciated the response, the alternative formula was no better for me — it emphasised fine lines and pores and still did not sit well on the skin.Some time later, I purchased the Glow Booster after seeing the consistently glowing reviews. I completed a new colour match. The product provided virtually no coverage at all — not light coverage, but none. It simply made my skin look shiny. I contacted customer services again and was offered a prepaid return label for a refund, which was appropriate. I chose not to return it and instead found I could only make it usable by mixing it with another product.While customer service has been prompt, the products themselves have been underwhelming. Prospective buyers should be aware that not every experience reflects the highly positive image presented on the company’s website and may wish to consult independent review platforms before purchasing.
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